Service Monitor

Service. It is and should be a differentiator for companies attempting to get your business away from its competitors. But why does it seem that it is NOT!! As we contiue to find new was to obtain goods and services at lower prices via internet auctions, volume distributors, etc., companies need to find new ways to get your business and keep your business. The only real differentiator in most products or services is the way a company treats its customers AFTER we have made a puchase from them. As everything from phone, TV and internet service to books, appliances and cars are available in a "commodities" type market where price drives who consumers puchase from, you would think quality of service would be the focal point of companies to keep your business.

As offshoring, voice prompting, call avoidance and service bots become the medium for which companies choose to interact with its customers when they require service, this blog is here to cronical and expose the worst offendors and PRAISE companies that have recognized when we pay for a product or service, we expect them to provide intelligent, efficent and reliable services to support consumers should they need assistance.

Please share your experiences good or bad with Service Monitor and let others know what companies care about customers and which don't!